Warranty

General

Our warranty covers all defects in materials and workmanship. It does not cover damages through proper or improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product.)

Warranty period varies between products. The warranty period begins from the date of purchase unless otherwise noted. This limited warranty is available only to the original purchaser and is valid in the United States and Canada only. Arvo's liability is limited to the repair or replacement, at its discretion of any defect and does not include any liability for indirect, incidental or consequential damage of any kind.

 

Pickleball Paddle Limited Warranty

Arvo Labs LLC. (“Arvo”) Limited Manufacturer Warranty for USA and CANADA ONLY. Registration on inthearvo.com is required within 14 days of purchase to be eligible for the warranty policy. Warranty is non-transferable and only valid for the original purchaser. This Limited Manufacturer Warranty is subject to change, and the latest version will be available on our website.

Warranty Period

Arvo warrants the paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions for a period of 30 days from the date of receipt on original purchase in the United States and Canada.

Coverage

This warranty covers all manufacturer defects, missing parts, and workmanship.

Remedies

If during the Limited Warranty period, any part or component of the product is found to be defective, Arvo will, at their own discretion:

  • Replace the defective part or product with a new part or product (either the same model or of equivalent value).
  • If there is no suitable replacement part or product, Arvo will refund the original purchase price.
  • If purchased from an authorized retailer, please follow the retailers return/exchange policy prior to reaching out to Arvo customer service.

Limitations

  • Arvo's obligation to replace or exchange the part or product, shall not exceed the amount of the original purchase price of the product.
  • Arvo is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer.

Exclusions - What is Not Covered

  • Normal wear and tear, damage through improper usage, negligence, acts of nature, or accident (including failure to follow the instructions supplied with the product).
  • Fading of graphics.
  • Used in commercial applications or rentals.
  • Modified or repaired by anyone not authorized by Arvo.
  • Purchasing from a non-authorized Arvo dealer or purchasing in used condition.
  • Not being the original purchaser.
*(If any of the above occurs, please still contact us and we will see what we can do to help you.)

Submit a Warranty Claim:

  • Product must be registered prior to filing a warranty claim.
  • You must include THE ORIGINAL COPY OF YOUR SALES RECEIPT.
  • You must submit a Customer Service Case through our case portal located on the Contact Us page to notify the company of the nature of the problem.
  • Please include your name, address, daytime telephone number, model number of the product, and a description of the problem.
  • Customer is responsible for shipping the paddle back to Arvo to validate the warranty claim.